Recently I upgraded my old Android phone to the iPhone 6S Plus. I was the only holdout in my family to still have the Android phone. There were three other iPhones in the house already so we now brought that total to four iPhones. It was easy having everyone on the same device especially with the ability for iMessage among the similar phones. Suffice to say, there was a lot of positives to this. Soon after I started using my phone however, I noticed a strange phenomenon. When I would go to look through my iPhone call log, I noticed that there were “extra” calls in the list both received and made. These of course were calls that I did not make or receive.
Trying to solve the iPhone call log problem
Since I used my phone for business, this was an issue. I was always looking through the iPhone call log to find a phone number of a customer I needed to call. Now my call list was doubling and it was much harder to try to find those phone numbers in the list. My first thought was to look it up. I searched many websites and found a lot of different ideas and possible solutions. Some of those included checking the “handoff” feature on the iPhone. We tried this, but the issue with the iPhone call log still persisted.
There were also links to check the FaceTime settings and to make sure that our numbers did not show on other devices. We made changes to this, but it didn’t help. Another possible solution was to check the mail accounts and see if the same users are sharing contacts. This wasn’t the case for us and I’m not sure it was the solution.
What finally worked
One of the possible issues that multiple websites reported was sharing an iTunes account. We did share an iTunes account since we wanted to share the music and apps and other iTunes store purchases. While that didn’t solve the problem, it did give me a clue. The other account that we all shared was an iCloud account. And there was the problem. As soon as I set up my own iCloud account, the problem was solved. No other call showed up on my iPhone call log.
From what we have experienced, you can still share an iTunes account among iPhones, but the iCloud account needs to be separate for each phone. While this makes perfect sense, we never really used the iCloud services so we didn’t bother to do anything with these settings. Ideally, the best setup is to have different iTunes and iCloud accounts for each device. But if you are like us, and you want to share the iTunes account, you can make it work.